Streaming & Batch ASR
Low-latency transcription with custom vocab and phrase hints.
Voice Analytics Platform
Turn Every Conversation into Insights
Real-time transcription, speaker diarization, sentiment & topic discovery, QA scoring, redaction, and rich dashboards—built for contact centers and revenue teams.
*Benchmarked on customer domains with custom language models.
What You Get
Accurate speech-to-text with domain tuning, emotion & topic signals, PCI/PII redaction, and integrations for your CCaaS.
Speaker Diarization
Identify agents vs. customers, interruptions and talk ratios.
Sentiment & Topics
Emotion, intent and themes with drill-downs by team and region.
QA Scorecards
Auto-score compliance and soft-skills; coach with snippets.
PCI/PII Redaction
Mask sensitive data in audio, text and exports automatically.
Search & Summaries
Find calls by keyword; generate accurate call summaries.
Dashboards & Alerts
KPIs, trends and thresholds with email/Slack alerts.
Integrations
Twilio, Amazon Connect, Genesys, Zoom/Teams, BigQuery/Snowflake.
From Call to Insight
Connect → Transcribe → Understand → Score → Improve.
- 1
Connect
Ingest streams or recordings from your CCaaS/telephony.
- 2
Transcribe
Stream or batch ASR with domain tuning and diarization.
- 3
Understand
Sentiment, topics, actions and compliance detection.
- 4
Score
QA rules & scorecards; auto-coach with examples.
- 5
Improve
Dashboards, alerts and experiments to lift KPIs.
Secure & Composable
Plug into your telephony, CCaaS, and BI stack with guardrails.
FAQ
Do you support real-time agent assist? +
Yes—streaming transcription with cues, next-best actions and knowledge lookups.
Can we host data in our cloud? +
Yes—fully managed or your AWS/GCP/Azure, with identical features and SLAs.
How accurate is the ASR? +
We tune per domain and offer custom LMs; typical accuracy 90–95% on production audio.
How are models evaluated? +
We provide eval harnesses, dashboards and drift alerts for transparency.
Ready to hear the full picture?
Map the ROI from day one with a guided pilot.